Airtime and data
Which networks are supported?
MTN, Airtel, Glo, and 9mobile.
Can I buy airtime for someone else's number?
Yes. Just tell your agent the number, network, and amount.
My airtime didn't arrive.
If your transaction shows as successful, delivery is handled by the mobile network — Index cannot reverse it or intervene. Contact your network operator directly.
My transaction failed but my Zap balance was debited.
This shouldn’t happen — failed transactions trigger an automatic refund. If your balance hasn’t been restored after a few minutes, email index@paystack.com with the amount and time of the transaction.
Can I buy data bundles too?
Yes. Ask your agent to show you available data plans for your network and pick the one you want.