Transactions and disputes
Who approves transactions?
You do — always. Index only acts when your agent sends an instruction on your behalf, and you control how that works. You approve all transactions via WhatsApp before they go through.
Where can I see my transaction history?
At paystack.com/index/dashboard, or by asking your agent: “Show me my recent activity.”
I didn't authorise this transaction.
Go to your dashboard immediately and disconnect any agents you don’t recognise. Then contact us on WhatsApp at +1 (979) 399-8848 or email index@paystack.com with your account email, the transaction amount, and when it happened. We treat this as urgent.
My agent did something I didn't intend — can it be reversed?
It depends on what happened:
- Airtime and data: cannot be reversed once delivered
- Food orders: contact Chowdeck for cancellation or refund
- Failed transactions: automatic refund to your Zap balance
- Bank transfers: cannot be reversed once settled
If the transaction completed and you didn’t intend it, contact us on WhatsApp at +1 (979) 399-8848 or email index@paystack.com with the details. There is no self-serve reversal at v1.
Are there transaction limits?
Yes, per transaction:
- Airtime and data: ₦5,000 maximum (₦50 minimum for airtime)
- Bills: ₦5,000 maximum
- Food orders: ₦100,000 maximum
- Bank transfers: ₦50,000 maximum (from Zap balance)
Something went wrong — how do I report it?
Email index@paystack.com or reach us on WhatsApp at +1 (979) 399-8848. We respond to all queries within 24 hours. For delivery or fulfilment issues with a food order, contact Chowdeck directly.